Refund for item damaged during shipping | Questions and answers among users

it_mighty_warrior · 2024-05-03T05:32:39.136000Z

Good morning everyone,last month, I sold a server on eBay and shipped it through eBay Shipping (Packlink) with insured shipping.Upon delivery, the buyer informed me that the item was damaged.I immediately filed a complaint on the BRT website. I then opened the complaint with eBay Shipping. eBay Shipping replied that compensation is not possible because the buyer did not sign the collection form with reservation.The buyer opens a dispute on eBay for an item not as described and, despite my explanations, ends the dispute with a refund to the buyer for the full amount of € 330,00.I have always replied to all communications from the buyer and from eBay, both by email, through the platform, and via WhatsApp.Now, I have no intention of paying the amount, moreover, the buyer has not even returned the item (which I do not want). I do not understand how, because of a failure on the buyer's part (failure to collect with reservation), I should compensate the damage.I have blocked the SEPA direct debit for eBay from my current account, but I do not want to end up tangled up in debt collection, etc... I am ready to take legal action.What do you advise me to do? Would it be worth it? Are there precedents in which judges have ruled in favor of the seller?Thanks everyone in advance.

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Refund for item damaged during shipping | Questions and answers among users | eBay Italy