Refund for tampered return | Questions and answers among users

developersolution · 2026-07-07T10:16:36.162982Z

Good morning,I sold a PC to a user who, shortly after receiving it, started the return process because it was "found at a lower price",right after that he sent me photos of the opened packaging, now obviously damaged and compromised, making it impossible to put back up for sale...Given that I find it improper to open the packaging of a product you intend to return for the reason he stated, I know I can withhold a percentage of the refund amount, except that I’m thinking 100% since I wouldn’t know what to do with a PC without its packaging.I have no experience with this, what do you recommend I do?

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