Refund before eBay/PayPal decision on dispute | Questions and answers among users

fabrilov · 2025-10-07T15:20:43.790000Z

good morning following a sale: Ebay order xxxxxx (the package shows as delivered but never arrived to the customer) there is an open dispute from the customer and waiting for a PayPal decision but I want to make a refund to the customer (European but not Italian) because he is threatening to report me. But the system won’t let me issue the refund. I want this refund to be tracked though and for the dispute to be closed so I don’t have outstanding issues with future sales I’ll make on eBay and with PayPal as payment. how can this be done? I need your help. I also contacted PayPal who told me I need to contact eBay to have this possibility, advising me not to send a direct payment via PayPal without going through eBay. Thanks for the support.

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Refund before eBay/PayPal decision on dispute | Questions and answers among users | eBay Italy