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refund denied
Hello,
the seller refused to refund me because he wrote that he does not guarantee the authenticity of the product sold,
is that correct?
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Hello,
the seller refused to refund me because he wrote that he does not guarantee the authenticity of the product sold,
is that correct?
marioelegio
Mentore3 years agoAnyway, selling a counterfeit product is a crime, and saying it’s not guaranteed to be authentic doesn’t change anything. https://www.ebay.it/help/policies/prohibited-restricted-items/regole-sugli-oggetti-contraffatti?id=4276&st=3&pos=1&query=Regole%20sugli%20oggetti%20contraffatti&intent=falsi&lucenceai=lucenceai&docId=HELP1179
Ask for a return (at the seller’s expense) and a refund through eBay: https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
hi
mario
sika700
Mentore3 years agoHello,
it all depends on how you requested the refund... if they have NOT opened the proper procedure on ebay, the seller can reply with whatever they want via a simple message...
Kind regards.