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Shipping cost reimbursement
Good evening,
on 29/7 I bought an item whose delivery was scheduled for 7/8.
During checkout I chose Bartolini as the courier, with delivery to my home, and paid with a rechargeable MasterCard debit card.
I don't know why, but Ebay generated the shipping label incorrectly, making it with Poste Italiane as the courier and delivery to a pickup point.
Obviously the seller, unaware of the error, printed it and shipped the item.
When the item arrived at the Poste pickup point on 7/8, the owner, checking that there was no trace of that shipment on his terminal coming to him, refused to accept the parcel, assuming it was a mistake.
Obviously the parcel was returned to the sender and I promptly opened a "Controversia per Oggetto non ricevuto" also because the item was covered by the "Garanzia cliente eBay".
When the item was returned to the seller I asked for it to be resent because I needed it and the seller asked me for an amount to cover the payment of the second shipment.
Understanding that the problem was not caused by him, I accepted and paid via PayPal.
Now I'm asking you:
since the mix-up was caused by an Ebay error why should I pay for the second shipment?
can I ask Ebay for a refund?
how can I contact Ebay since I can't find an email address or a chat? The dispute is still open but on the dedicated page I can't find any button that lets me get in touch with them, only with the seller, who has no responsibility at all, indeed, he was very helpful even though he was on holiday abroad.
Can someone help me?
Thanks
\giuseppe
