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Expense reimbursement for return
Hi guys,
The buyer files the refund claim and I tell him that's fine.
He sent me it with tracked shipping.
Now I should start the process with " accept return " right? and then enter the tracking number he sent me there?? in that case he receives a refund of the final price he paid on eBay ( item + shipping ) but not the return shipping costs he paid at the post office for the return?
thanks
5 comments
marioelegio
Mentore1 year agoThe refund is always everything the buyer has paid (item and outbound shipping).
In the case of a return because the buyer changed their mind, the return shipping costs are their responsibility.
In the case of an item that does not match the order (damaged, defective, different, ….), the return shipping costs would be the seller's responsibility.
In the case of a return at the seller's expense, ebay says that they should buy a label and send it to the buyer. If you have agreed on different arrangements between you, it's up to you to decide whether or not to reimburse this cost (extra ebay).
hi
mario
hanamichi182
OP1 year agothank you very much, last question...
So if I now click on " accept the return " can I directly enter the tracking code that the post office gave me, right? Am I not obliged to buy a label from eBay by clicking " accept return " since the buyer has already paid for the shipping.
When it arrives and I pick up the package, in that case does the refund happen automatically?
Thank you
marioelegio
Mentore1 year agoBetter to act before eBay’s automatic intervention; if they step in, they may then decide not to credit you back the fees.
If you agree to refund the buyer or once you receive the returned item, you must issue the refund within 2 business days. To do this, go to the dispute page in the Return section and choose Refund the buyer. If you do not refund the buyer within 2 business days from the moment you receive the item, we may automatically issue a refund on your behalf.
(from: https://www.ebay.it/help/selling/managing-returns-refunds/come-gestire-una-richiesta-di-rimborso-venditori?id=4115&st=3&pos=1&query=Come%20gestire%20una%20richiesta%20di%20rimborso%20-%20venditori&intent=accettare%20reso&lucenceai=lucenceai&docId=HELP1113)
hi
mario
hanamichi182
OP1 year agook I have until the 14th but I wanted to know if by accepting the refund it makes me buy a label automatically or can I enter the buyer's tracking number?
marioelegio
Mentore1 year agoAccepting the refund is a different function from buying the label.
hi
mario