Locked
Discussion interactions are currently paused.
Refund/shipping
Hello everyone.
I’m in a particularly frustrating situation.
I received a defective item and during the refund process the seller doesn’t seem willing to pay the return shipping costs. I’ve been writing to them for days but they’ve vanished into thin air and are ignoring my messages.
The most frustrating thing is that I have no support from eBay. The chat never works and since I’m abroad at the moment they can’t call me. As if that weren’t enough, they don’t have an email address to write to.
Oh, and I forgot the lovely “ask ebay to step in” button doesn’t exist anywhere in the refund request.
Poor customer support. Last time I use ebay.
Jasmin
6 comments
marioelegio
Mentore3 years agoThe button exists, it only appears four working days after the procedure is officially opened and disappears after 21 days (when the procedure closes due to inactivity): https://www.ebay.it/help/policies/member-behavior-policies/accordo-per-gli-utenti?id=4259#16.%20Risoluzione%20delle%20controversie,%20legge%20applicabile%20e%20foro%20competente
To contact ebay from abroad, since they call you on your mobile number, it depends only on your phone contract. You can still use the chat (which works). https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326
hi
mario
jasminorto
OP3 years agoHi Mario,
thanks for your reply.
For days now the refund has been accepted by the seller, but in order to get it I have to send the item back. The thing is, he doesn’t reply to my messages so we can agree on the shipment. More than 4 business days have passed.
Also, as you can see from the photos, the “ask eBay to step in” button does not exist because I just tried once again to click on details or “more action” and this is what appears.
Also, I just tried the chat and as you can see from the screenshot it doesn’t work. I’m not lying and I don’t see why I would.
marioelegio
Mentore3 years agoHow to ask us to step in
Or try from this link....... Ask eBay to step in
hi
mario
sika700
Mentore3 years agoYou need to click on "See return details"... that is, "See the request details"...
The fact that to get the refund you have to return the item makes me think of a dispute opened on the payment method... not an open request on eBay...
Kind regards.
jasminorto
OP3 years agoI know I need to click on “return details”, I live abroad and I speak English. My eBay is set to English. Even after clicking on “return details” the “ask eBay to step in” button doesn’t appear. It’s just not there anywhere and enough days have passed.
I paid by card and tried countless times to contact the seller to ask for help and find a shipping agreement together. He never replied to me.
At this point the only thing that seems left to do is write a bad review 😕
sika700
Mentore3 years agoDid you open the dispute on eBay or on Paypal??
Kind regards.