to reimburse a sale beyond the expiration date | Questions and answers among users

akiba23 · 2025-11-08T13:49:32.627000Z

hi folks there's a buyer with whom we've agreed on a refund for a purchase from January 27, 25, however they specifically want the refund through the eBay platform because they say it's safer and traceable, but I can no longer see any button on the order screen from my seller account to issue a refund ..... how can I convince them that by now we need to sort it out privately? can eBay somehow reopen the order so this refund can be issued?

Discussions

to reimburse a sale beyond the expiration date | Questions and answers among users | eBay Italy