Packlink reimbursement for insured amount for damaged item and return of item by buyer | Questions and answers among users

danieledango · 2025-12-02T09:19:12.054000Z

Hello. I would like to point out that the documentation to attach to the request to open an insurance claim for a damaged item, to be sent to packlink, is required within a shorter timeframe than that allowed by ebay for the buyer to return the product to the seller. Therefore, if the buyer is not cooperative with photos and anything else, the refund request falls through.Ebay does not seem to offer me any alternatives to refunding the buyer, either partial or full. Unless I am missing something, ebay forces the seller to issue a refund; not only that, it also exposes them to the risk of not being able to start any insurance claim with packlink. Since it is the seller who pays, could ebay provide greater assistance ???

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Packlink reimbursement for insured amount for damaged item and return of item by buyer | Questions and answers among users | eBay Italy