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Removal of negative feedback
I purchased an item at the end of November 2024 that turned out to be non-working and unusable, contrary to what the seller described. I left negative feedback, which was removed after a few days without my knowledge. I would like to know the reason for this removal, as I did not use any offensive language. I believe it is my right to know.
10 comments
sika700
Mentore1 year agoHello,
if a received item is not working, there is a return request procedure for that reason; leaving similar feedback indicates a failure to follow eBay procedures and, in addition to that, if it was defamatory, the feedback was removed following the seller's request.
Just as you do not notify the seller or eBay when leaving the feedback, the seller or eBay has no obligation to notify you if it is removed.
Kind regards.
blucobalto2003
OP1 year agoI opened, on eBay's instructions, a refund procedure with PayPal precisely for the item that wasn't working. The procedure allows me to leave either positive or negative feedback; so I haven't broken any rules. Maybe removing the feedback already posted without any communication isn't right! Who says it was defamatory? Maybe if I wrote here it's because I didn't get any information from eBay.
sika700
Mentore1 year agoYou answered your own question... if you opened a dispute and won it, the feedback is removed automatically, because the seller is already penalized.
So these things need to be explained when conversations are opened... the more details you provide, the more the answers can get to the point.
Keep it up.
blucobalto2003
OP1 year agoSo, just to add, I'll tell you that the dispute has not yet been closed even though it was opened on November 19, 2024.
sika700
Mentore1 year agoDid you send the item back to the seller?
If you opened a claim on Paypal, the return is at your expense; if you didn't, that's another reason why the feedback was removed... and very likely the claim will be closed in the seller's favor, with no refund.
Or do you have anything else to add?
blucobalto2003
OP1 year agoThe seller was not responding to my emails. I opened the refund request procedure. The item was reshipped to the Netherlands, following the procedure I was given, at my expense on December 3, 2024. The package shows as delivered on December 11, 2024. Since then, nothing has happened. I called several times but nothing is coming.
sika700
Mentore1 year agoFeels like a soap opera...
Did you follow the PayPal case carefully, entering the tracking info and all the required documents?
Who would you have called?