Removal of negative feedback with justification | Questions and answers among users

robertocdvideo · 2025-09-11T14:52:17.176000Z

At the end of August I sent a used DVD titled UN CASTELLO IN ITALIA to a buyer. As is my habit, I informed the buyer of the possible delivery times (from twenty to twenty-five days). After just under ten days, the buyer asked me why the DVD still hadn’t arrived. I checked, and the information given by EBay showed the item as delivered. I should point out that the buyer gave me a post office hold address, which I used for the shipment. Given my experience, I asked the buyer to check whether the item was at the post office hold location. Instead of checking, she left me negative feedback. This morning I tracked down the post office hold service, which confirmed that the DVD had arrived and that the buyer could go and pick up the package at any time. I notified the buyer by phone and sent her the information. How do I remove the negative feedback? All the information can be verified. Thank youRoberto

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Removal of negative feedback with justification | Questions and answers among users | eBay Italy