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Removal of unjustified negative feedback
Good morning everyone,
I recently received two negative feedbacks for “item not received,” one of which was also rather unflattering.
The packages arrived the day after those feedbacks were left; I had tried to explain to the two buyers that, due to the Friday 1st holiday, deliveries had been slightly delayed, so much so that they arrived a day after the expected date.
Both buyers collected their package but there’s been no word.
I wanted to know if there was a way to ask for a removal or at least a review of these feedbacks where I am accused of not having shipped the items and of not having received them when in reality that is not the case.
Thank you for your help !
1 comment
sika700
Mentore1 year agoGood morning,
first of all you should get things in order... you're playing at being professional with a private account... this inspires very little trust in buyers and gives the impression that you're operating without authorization... so it would be appropriate to switch to a professional account and indicate your VAT number.
As for your question, you can ask your buyers to review the feedback if relations have remained friendly, or try asking support to remove it.
Kind regards.