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THANKS TO ALL YOUR STAFF
I would like here PUBLICLY to sincerely thank ALL the STAFF of E-Bay for finally getting to the bottom of a long problem caused by the BRT courier, which during transport mishandled one of my packages containing a TV-MONITOR and broke it in a shameful way. When I went to BRT to get justice and at least be reimbursed, they told me to contact whoever SOLD me the shipping label! As I was leaving, I noticed several of their couriers who, to load and unload our packages from their red vans, were literally throwing them both on the ground and onto their vans!!! I will NEVER SHIP AGAIN WITH THIS COURIER! I will contact my customer who bought my TV-Monitor, thanking him because he ALSO kindly offered to refund me something if I had not received any reimbursement, so finally I will be able to write him an email telling him that I have finally solved this UNPLEASANT PROBLEM with You. I assume he bought it FROM ME since I was offering it at the best price around. I bought the shipping label here on E-Bay and it was INSURED for a value of 35 euros. Since IT HAD ARRIVED BROKEN it seemed more than fair to me (he was refusing the purchase) to reimburse the customer the full amount sent to me, and in addition I was sending him a new label (this time with POSTE IT given the mess caused by BRT) ALWAYS PURCHASED here on E-Bay. I DO NOT INTEND, OVER A RUSTY COURIER, to lose my 100% credibility feedback here in my future sales. Having lost the first shipping ticket, which had a case number on it, the 35-euro insurance was not paid to me by the relevant insurance company... So I decided to have E-Bay call me (at that time their staff used to phone us and it was MUCH nicer and faster than today having to CHAT with their employees, especially since we also had a certain number of characters at our disposal to describe the problem in the message...) The guy who answered immediately understood the problem and forwarded my issue to the SUPERIOR office. He promised me 50 €, since the labels bought on E.Bay were two, so he added them to the insurance I had not received, since I had also hurried to reimburse my customer... The matter was tough and complicated because they saw a reimbursement, but it had not been paid by them but by the undersigned so as not to lose the 100%! Today I see the seriousness of this company and above all the reimbursement in my bank account, and I thank all the STAFF for the correct gesture and their courtesy....Carlo B.
