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Returned to sender
Hello, I made a purchase that for some obscure reason was sent back to the sender because of an incorrect delivery address, even though the seller sent me the receipt with the address details and they were all correct. What should I do in this case to protect myself?
5 comments
marioelegio
Mentore1 year agoWith the address the seller gave you, can Google Maps identify your home address?
If everything is correct, ask the courier for an explanation.
hi
mario
alesstos_15
OP1 year agoHi, I’m still here, unfortunately. The item was sent back to the sender and after two delivery attempts it ended up being held at its local post office. It’s already been sitting there for three days and the seller neither picks it up nor replies to my messages. In the meantime I opened a dispute for item not received, partly to protect myself and partly because of the seller’s attitude. I wanted to know how likely I am to get a refund if I contact eBay? I’m also willing to cover the shipping costs incurred by the seller. Honestly I want to sort this out quickly because it’s been 22 days since the purchase and I’m also fed up, especially because the seller isn’t responding. In the dispute he wrote that if it’s the post office’s fault he’ll resend the package, if it’s my fault he’ll make a new shipment at my expense. But can I eventually refuse and demand a refund? Thanks so much
marioelegio
Mentore1 year agoHe wrote correctly what he has to do. If the fault for the wrong address is yours, you can't ask for a refund. If it's the postal service's fault, eBay might give him extra time to resend it to you.
hi
mario
alesstos_15
OP1 year agoLook, I’m telling you that if there were more communication on their part, I wouldn’t have any problem waiting. But it’s been several days since they replied to messages and the item is still waiting.
marioelegio
Mentore1 year agoTry asking eBay customer support what they tell you, use the link at the bottom of the page: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
hi
mario