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Hello
I shipped an aquarium and it arrived at the buyer's... when they opened it, it was broken.. I paid extra for insurance... in this case how should I handle it?
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I shipped an aquarium and it arrived at the buyer's... when they opened it, it was broken.. I paid extra for insurance... in this case how should I handle it?
sika700
Mentore2 years agoHello,
if the buyer did not sign with reservation, the insurance is useless...
So ask for your client's cooperation... in any case if he opens a return request for item not as described, you will be forced to refund him, and then, if you can, seek compensation from the carrier.
Kind regards.