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Hello. A customer made two purchases from two of our stores on eBay.
Summary: afassoli started a discussion about a customer who made two purchases from two Ebay stores. marioelegio participated in the discussion, but no additional details were provided in the subsequent messages.
Hello. A customer made two purchases from two of our stores on Ebay.
They appear as paid on Ebay
The buyer's entered number is non-existent or incorrect
The customer has ZERO FEEDBACK
After receiving the orders, I sent a message to the buyer, asking them to provide a valid phone number, useful for shipping too
Question?
If they don't reply through Ebay, what do you recommend?
Should I ship anyway even if the customer doesn't respond?
Thanks
1 comment
marioelegio
Mentore8 months agoIf they don't respond, you can ship it or cancel it because of an address error (the phone number is wrong).
If the item's value is high, I would choose the second option.
hi
mario