Hello, a buyer has opened a dispute | Questions and answers among users

909511 · 2025-12-30T13:00:21.377000Z

Hello, a buyer rightfully opened a dispute because the item I sold and for which I provided the shipping number did not arrive on time, so eBay issued a refund. After more than a week the package arrived, but the buyer, even though he confirmed receipt, no longer responds to any messages and eBay doesn't even give me the possibility to appeal because it has closed it. I'm asking if anyone has experience with this kind of thing and how they resolved it. Thanks

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Hello, a buyer has opened a dispute | Questions and answers among users | eBay Italy