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Discount not applied (for now)
Good morning everyone
I just bought two items (tracksuits) that qualify for a 15% discount offered by e-bay.
The items are the same size, same model, same price, same seller, same brand, and both have the note saying to get the 15% discount if you buy 2, but with one single difference: one is white, the other light blue.
The discount doesn't work and I don't think it's because of the color.
I wrote to the seller (very kind 👍) who told me that this discount is applied by e-bay (but that it doesn't work at checkout)
So I look for where to write (endless search) I write to e-bay and after clicking send the msg appears: sorry, we are currently unavailable, try a different channel (where am I supposed to write?)
So it's all back to square one, but I wonder: how about putting a simple mailbox with the word contact us without always driving the customer crazy?
From the subject of the report it could be sorted out easily, or else create an algorithm that divides the reports for you; the customer shouldn't go crazy and would certainly be happier too, since they have to split themselves from going crazy and an endless search for a place to write only to then find out that it didn't even go through.
In any case, I still have faith in e-bay's powerful tools
Anyway, what about the discount?...
Thank you
vg_collections
OP3 years agoThanks for the reply 🙂
sika700
Mentore3 years agoGood morning,
unfortunately it doesn't work as you say... the maximum discount of 15% is offered by the seller for multiple purchases of the SAME item, not combinations of items.
It works like this:
the important thing is that they are ALL the same items, so if the color changes, the discount CANNOT be applied.
Kind regards.