If the buyer doesn't send a demonstration video regarding the product defect, do I have to refund them? | Questions and answers among users

fabiolomb81 · 2024-12-12T18:42:27.572000Z

A buyer left me negative feedback because I insisted on having him send me a demo video, which showed the product wasn’t working and wasn’t as described, as he claimed it was

Discussions

If the buyer doesn't send a demonstration video regarding the product defect, do I have to refund them? | Questions and answers among users | eBay Italy