Do you think it's right to call a seller fake and unreliable?

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Good evening, a buyer, after defining me as very kind in the pre-shipping phase, gave me a negative feedback because, according to him, the item was defective. Without getting into the merits of the conditions described in perfectly good faith, I was surprised by the fact that, without first asking for explanations and finding a solution, he posted a comment that I can accept as far as the item is concerned, but not as far as my person is concerned. Despite this, I sent him a message to offer a return or a refund (4 days ago) and I have had no response, so I replied calmly under the negative comment, highlighting that in 22 years I have always tried to operate correctly and that the feedbacks prove it. I apologize to those who read this, mine is probably just a vent, even if I am tempted to call support because the guidelines say that before giving an impulsive feedback, you should contact the other party