Seller report - item description does not match | Questions and answers among users

frcantat · 2025-02-06T07:49:21.674000Z

Good morning,I wanted to understand how to go about reporting what I believe is the fraudulent behavior of a seller who states in the item description that they are selling a "New: New item, unused, unopened, undamaged, in the original packaging, etc..." but who in reality sells used or at least "refurbished" items with opened packaging and obvious signs of wear. Moreover, we are talking about earbuds, which are also subject to hygiene and cleanliness rules if they are not new and never used.What leaves me perplexed is that the seller themselves tried to justify it with rather implausible excuses about opening the packages for "spot checks" and other excuses in response to other questions that are not very credible.I am thinking, in addition to the negative eBay feedback due, of turning to a lawyer or a consumer association to report the seller's illegal behavior.Thank you for your comments.

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Seller report - item description does not match | Questions and answers among users | eBay Italy