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Seller selling fake cosmetic products
Hi.
I’ve bought a hair regrowth Minoxidil product from a seller who had a nearly 100% positive feedback, and thousands of sales. Upon receiving the product, I found the smell and overall package a little off. I contacted the manufacturer and inquired them about the authenticity, they asked for the lot number and expiry date, and proceeded to tell me it was a counterfeit product. What can I do to report the seller and situation to eBay?
1 comment
marioelegio
Mentore3 years agoReport the seller to eBay: https://www.ebay.it/help/buying/resolving-issues-sellers/segnala-un-problema-con-un-venditore?id=4022&st=3&pos=2&query=Segnala%20un%20problema%20con%20un%20venditore&intent=segna&lucenceai=lucenceai&docId=HELP1299
Ask for a return and refund; for an item that doesn’t match, return shipping costs are the seller’s responsibility. https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
hi
mario