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More and more disappointed with eBay!
We are noticing, as can also be seen from the various conversations on this channel,
that eBay is doing everything it can to stop us from selling or to hinder sales. We are very disappointed; in our humble opinion they use a great many strategies to get to this. Previously we reported that, even though we are not new to eBay and have been active since 2019, sales had always been in a continuous decline (even using all the options made available—sponsored listings-coupons-promos etc.) it is of no use at all. In addition, we have been informed that our seller status will be moved below standard!
with further missed sales as a result.
If it were our fault, fine, we could accept that. We opened a dispute because in our view this happened with the cancellation of an order, which was requested by the customer who could not act directly in this regard. Before cancelling the order, since the rules keep changing, we contacted customer support to ask how we should proceed (and thank goodness the calls are recorded). The operator told us that we could accommodate the customer and the cancellation would not affect the metrics; the important thing was to put in the reason that it was cancelled by the customer. Confident in what we had been told, we cancelled the order.
Obviously the algorithm is not in sync with the support center operators.
We think eBay is a marketplace that has had its day, and we are considering leaving
What do you think ?
