Paradoxical situation created by the eBay-shipping platforms and Bartolini | Questions and answers among users

nicolamos3 · 2026-06-19T17:43:52.264513Z

Good evening, I’m bringing up again an old problem of a failed delivery of a tracked shipment purchased with Ebay-spedizioni and shipped with Bartolini. After a month, the package is still sitting at the branch because of errors in the recipient’s address, according to the courier. In reality, after about ten days I managed to verify with the buyer (who replied late) that the address is correct, except that when creating the label the system indicated a different hamlet of the destination municipality as the hamlet (the difference is a suffix -ino) but with the same ZIP code. That was enough to cause the failed delivery. I contacted Ebay support and at first I was told that in case of an incorrect address all the problems were on the buyer, but in this case both I and the recipient followed the correct procedures and it is clear that the responsibility lies with the various platforms that interacted badly. Following these issues, having finally received a response from the buyer, I took action by sending complaints both to packlink and to Bartolini, but even after 18 days of back and forth the matter has still not been resolved. I am posting this, and I apologize for the length, to inform the community about a type of problem that could lead to buyer-seller disputes even though each party did their part.

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Paradoxical situation created by the eBay-shipping platforms and Bartolini | Questions and answers among users | eBay Italy