non-working smartphone after 15 days and return within 30 days of purchase

Question

Good morning everyone,I bought a Xiaomi smartphone that arrived on March 29. after not even 24 hours I start seeing abnormal memory usage (54 GB occupied for 5-6 apps without even copying any additional data or anything else). I contact the seller, who reassures me that this is all normal for this line of smartphones. after 15 days of use the phone no longer boots normally, showing an error screen every time it starts/restarts.since I urgently needed a working phone I bought another one in the p...

sika700 · Accepted Answer

Good morning,if you have opened a regular procedure on eBay, you simply need to ask for eBay to step in, so that eBay itself can help you:https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=intervento&lucenceai=lucenceai&docId=HELP1382Kind regards.