Money lost due to a failed sale

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Good morning everyone.

a little while ago I made a sale for €300 here on the platform. I was guided by eBay support to package it and apply the labels for this international shipment, and then I paid €25 for shipping. Once the shipment was made, everything correctly as instructed, for some strange reason the package was not delivered properly and it came back to me. The buyer opened a claim and eBay refunded the buyer the full amount, leaving me with €25 lost for shipping and €17 in taxes paid. Is all of this normal? Because of an external error am I forced to lose €50? Doesn’t eBay protect sellers in any way????

nostalgiccatch

74 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

sika700

Mentore2 years ago

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@nostalgiccatch wrote:
...Is all this normal? Because of an external error am I forced to lose €50? Doesn't Ebay protect sellers in any way????

Hello,

yes, it's normal, when you sell online (whatever the platform, not just on ebay!), responsibility for shipping always falls on the person who sends it, whatever happens along the way.

At least you got your item back... imagine if it had been lost!

Best regards.