I'm desperate, I'm being bounced back and forth between eBay and Klarna, received an empty package and no refund for months | Questions and answers among users

gelspa-0 · 2026-02-10T11:16:49.588000Z

Hi everyone,I’m writing because I’m in a ridiculous situation and I can’t seem to get out of it anymore.I bought an iPhone 17 Pro from a private seller on eBay, with Klarna installment payments. So you can imagine the financial damage.When it was delivered, the phone wasn’t in the package.- So I:opened a proper dispute on eBayprovided all the requested prooffiled a police reportWhile I was waiting for eBay’s decision, fearing it would take a long time since at first they had closed and reopened the dispute because it had been opened with the wrong reason, and not being able to keep paying installments for a product I hadn’t received, I contacted Klarna solely and exclusively to ask for a temporary suspension of the installments, as a precaution.Not to get a double refund.- Afterwards:eBay closed the dispute IN MY FAVOR, recognizing that I was rightbut the refund was blocked the next day, because according to eBay I would have “lost the protection” by contacting KlarnaeBay tells me that now Klarna has to deal with itKlarna, instead, refuses the refund and sends me back to eBay, also because Klarna went back to the private seller to request explanations, who of course is justifying himself and completely ignores my evidence- Result:refund approved but never issuedno refund from Klarnainstallments still active for a product never receivedthe situation has been going on for months- I’m stuck in a total ping-pong between eBay and Klarna, despite:eBay’s favorable decisionevidence (including package unboxing video)reportno double refund ever having happenedI’m asking whether anyone has had a similar case or whether a moderator can tell me how to enforce a refund decision already approved by eBay, since at the moment neither of the two is taking responsibility.Thanks to anyone who replies.

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I'm desperate, I'm being bounced back and forth between eBay and Klarna, received an empty package and no refund for months | Questions and answers among users | eBay Italy