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I'm a seller, I received an unfair negative feedback (as blackmail) what can I do?
Good morning,
I received negative feedback, let me explain how: the buyer contacts me via message asking whether the return of the order placed and received was free of charge, I reply no unless it's our mistake (which it wasn't), then he replies раздражably, so understanding this I offer him the return at my expense, but he no longer responds and leaves negative feedback. He didn't even open the return procedure. What can I do? I asked for a review procedure but nothing. I reported the buyer for his improper behavior. How can I ask for the removal of the negative feedback?
3 comments
o.calzaturestore
OP3 years agoThanks for the reply,
I spoke with support thanks to your link and the feedback was fortunately removed, since it was deemed unfair because I had offered him a free return even though I wasn't required to.
In the end, what more could I have done? he used the feedback improperly.. how can he say that I don't communicate or that I don't meet him halfway if he doesn't even reply?! Thanks for your precious help!
sika700
Mentore3 years agoWell, I'm glad!
Best regards.
sika700
Mentore3 years agoGood morning,
sorry about what happened... if he had understood that the feedback didn't solve the problem, maybe he would have cooperated...
To resolve the issue you had to reach an agreement with the buyer and THEN send the revision request, because if it was rejected unfortunately you burned it and you can't send another one.
You can ask support... it can't hurt to try... but the feedback seems formally correct to me... go to the bottom of the following link and choose the chat or you can have them call you back:
https://www.ebay.it/help/policies/ebay-money-back-guarantee-policy/garanzia-cliente-ebay?id=4210&st=3&pos=1&query=Garanzia%20cliente%20eBay&intent=garanzia&lucenceai=lucenceai&docId=HELP1238
Kind regards.