shipment 2 cigarette cases with music box | Questions and answers among users

antocon-9494 · 2026-05-11T15:29:11.760000Z

I sold 2 items to a guy who unfortunately, because of the couriers, arrived broken. I took responsibility and sent him a partial refund offer, which he رفضed, asking me for 50% of the price paid. At that point I preferred to have the items sent back to me because I would have tried to repair them. He agreed too and opened the return process. I bought the labels and eBay sent them to him. After a while he tells me he would like to keep them and asks for more money. I told him that the return was underway and then he starts insulting me, and other not-so-nice things, and tries to dissuade me from having the items sent back to me. Not only that, he also gave me 2 negative feedbacks with harsh and offensive content. I had already shipped him the items broken, etc. He has never made a purchase on eBay, 0 feedback. I asked eBay for help, 2 appeals and both say that there is nothing unusual. At the moment, 2 days before the deadline for resending the items, he still hasn't sent them back. I think he is a repairman, foreign surname, uses the translator and lives in Italy. How can I act on the feedback and have them removed because I followed the whole procedure correctly? How can I get eBay to listen to me, who should I contact?

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shipment 2 cigarette cases with music box | Questions and answers among users | eBay Italy