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Shipment arrived but not tracked by eBay
Good morning. I sent a package that, according to the tracking on the courier's website, was regularly delivered 5 days ago. On eBay, however, despite the tracking code I uploaded being correct, the package is only shown as "shipped". Since the buyer hasn't left feedback for now, could I have problems from a scenario like this? For example, even though I shipped perfectly on time, could it be counted as a late shipment? I'm saying this because I read that "If you ship on time and upload valid shipping codes or your buyers let us know that the shipment was sent on time when they leave Feedback, you're all set," but in my case eBay doesn't read the code and there's no feedback. Thank you.
4 comments
sika700
Mentore2 years agoGood morning,
for BRT, you need to enter the "Shipment Number"; if you enter the BRTCode or the customer parcel ID, eBay won't be able to update the shipment status.
In any case, if the delay isn't reported by the buyer, you're all set.
Kind regards.
81antenor
OP2 years agoThanks for the clarification. Actually, this is InPost and the code shown is the correct one. I don't know whether the fact that the buyer's choice was another service (Poste Delivery via eBay Spedizioni), which it wasn't possible to use because Packlink (as support explained to me) currently does not serve the recipient's municipality, may have had an impact. For this reason it was necessary to use a different service, with prior agreement from the buyer.
sika700
Mentore2 years agoSo the issue is clear: if the tracking and the courier entered are not the ones actually used, ebay will never be able to update its status.
Kind regards.
81antenor
OP2 years agoActually, on the eBay order page I manually entered the courier I actually used and the related tracking code. It’s just that it isn’t the courier that was initially chosen by the buyer at the time of payment.