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Shipment blocked "manually" and dispute opened
Summary: The discussion concerns a shipment that has been "manually" blocked and an open dispute regarding it.
Good evening, I’m asking if you can give me a hand, I’m literally going crazy.
I sold this modem last week, but the buyer contacted me saying they no longer needed it.
I had already taken the package to the pickup point, but it hadn’t been shipped yet because it was the weekend, so I went back to get it
What’s going on? Ebay tells me to get a refund from packlink for the shipment I had already paid for and that didn’t go out; I made the request, but they still haven’t told me anything.
Meanwhile, the tracking oddly shows as “shipped,” and from the pickup point the merchant asked me to cancel this shipment. Needless to say, bartolini doesn’t want to help me at all.
The main problem is that the buyer, trying to protect themselves, incorrectly started a return request and even a dispute for a chargeback, when all I said was “I wasn’t obliged to do the return, can you pay the expenses I already advanced to ship it?”
Meanwhile, packlink doesn’t answer me, paypal doesn’t tell me anything, bartolini hangs up on me
I don’t know what to do anymore, I don’t know how to cancel this damn shipment... the only solution seems to be just shipping it.
How can I handle this?
rosettrestain0
OP6 months agoGood afternoon
Today Packlink informed me that they would proceed with the cancellation and refund.
The BRT tracking still shows the same thing, though
Should I wait a bit longer?
From the pickup point they contacted me asking me to cancel the shipment myself, because the Bartolini courier asked them to
From Bartolini's website or their support channels, there doesn't seem to be any way to do it
Even if they marked it as lost, that wouldn't be a problem for me, I just need to understand how long it takes for them to sort out the situation
marioelegio
Mentore6 months agoIf you went and got it back....
If the drop-off point had already entered the shipment into the system, it should not have allowed you to get it back. At this point it’s as if the package had been lost.
If it had not yet entered the shipment into the system, it would be as if you had not yet handed over the package to them.
Regarding the buyer:
bye
mario