International shipping: absurd situation | Questions and answers among users

manghig · 2024-12-05T18:52:33.161000Z

I’m Italian and I’ve been registered on ebay.it for a long (long) time. At a certain point I moved abroad (Portugal) and in “My eBay” I changed all the relevant details. I can’t use ebay.pt because it simply doesn’t exist. When I sell an item, the “item location” is correct and shows the city where I live, but when I have to choose domestic shipping costs the system assumes I’m in Italy. I’ve tried several times over the years to solve this with customer support, without getting anywhere... and well, I’m not a big seller and when necessary I got by using the same domestic and international shipping costs. The more serious problem is happening now, or at least I’ve only recently noticed it: when listing an item for sale (which is in Portugal, because I live here), I can choose domestic shipping costs (which for eBay means Italy) but if I choose international method and costs these are completely ignored/removed after saving the listing. I find myself in the same situation described here: https://community.ebay.it/t5/Supporto-Tra-Utenti/Impossibile-aggiungere-servizi-di-spedizione-internazionale/m-p/1002764#M48116 an absurd situation, because right now eBay is denying me the ability to sell abroad in general, but it only lets me sell in Italy, which is abroad for me anyway! So I can’t even list items in the country where I am! Any ideas?

Discussions

International shipping: absurd situation | Questions and answers among users | eBay Italy