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Multiple shipments not received
I purchased two items from the same seller, who says they made a single shipment. I received the package today, but when I opened it, it contained only one of the two items I bought. The seller insists that this is not the case; what can I do?
1 comment
sika700
Mentore3 years agoWas the purchase one combined purchase or separate items?
If it was one purchase, open a return request for an item not as described:
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=2&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134
If they were separate, open a report for the one that didn't arrive:
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
Kind regards.