SHIPMENT NOT YET RECEIVED AND CUSTOMER REFUNDED | Questions and answers among users

hobbyssimo · 2026-01-05T10:43:27.628000Z

Good morning, I kindly ask for help in solving an issue:I sold an item about 25 days ago to a Dutch user, whom I promptly shipped to with BRT. I chose Bartolini because it was the first on the list of couriers offered by eBay (create label through eBay)! As of today it still shows as in transit and the customer opened a dispute, won it, and eBay gave him the money back... I also paid for shipping and also lost 3.33 euros "for transaction fee"!Now how should I behave? how do I open a dispute with eBay since he generated the label I shipped with! what do you recommend I do? thanks and see you soon

Discussions

SHIPMENT NOT YET RECEIVED AND CUSTOMER REFUNDED | Questions and answers among users | eBay Italy