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Shipment not delivered to the customer
Summary: grad_unamas raised a concern about a shipment that did not arrive for a customer. sika700 engaged in the discussion, but no further details or solutions were provided in the exchange.
I shipped to a customer on January 30th via Packlink (Poste Italiane), tracking has been stuck since February 5th and the customer hasn't received the item. I've already filed a complaint with Packlink a week ago without getting a response, the package should be insured for 35 euros. There's no way to contact eBay, the customer rightly asks for a refund\another item but I also need to receive reimbursement for the lost goods. Do you know how I should handle this, maybe a way to talk to someone at eBay since Packlink doesn't give a damn?
sika700
Mentore1 year agoEbay can't help you because it didn't sell you the shipment.
The only one who can help you is Packlink:
The essential requirements for opening a claim for damage, loss, or theft/tampering – Packlink ebay
You will most likely have to refund the buyer and then seek recourse with Packlink.
Best regards.