Shipment not delivered to the customer | Questions and answers among users

grad_unamas · 2025-02-27T17:23:23.914000Z

I shipped to a customer on January 30th via Packlink (Poste Italiane), tracking has been stuck since February 5th and the customer hasn't received the item. I've already filed a complaint with Packlink a week ago without getting a response, the package should be insured for 35 euros. There's no way to contact eBay, the customer rightly asks for a refund\another item but I also need to receive reimbursement for the lost goods. Do you know how I should handle this, maybe a way to talk to someone at eBay since Packlink doesn't give a damn?

Discussions

Shipment not delivered to the customer | Questions and answers among users | eBay Italy