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Shipment not arrived and eBay refund
Hello, I’d like to ask for some clarification from someone who’s more experienced. On 21/12/2022 I bought an item on Ebay and the seller told me he had shipped it the next day.
So far so good, except that as of today 7/01/2023 the item has never arrived, but there are still two anomalies.
The first is that initially the seller had provided 2 tracking codes, one very long and a bit strange from which nothing comes up, and a second one from which it turns out that the item was actually delivered, but in another city in another region (a city where the seller works, by the way). The problem is that on Ebay the item is marked as "delivered".
The second is that, after speaking with the seller on the phone, he gave me the shipping receipt with the relative tracking number, and there I was able to see that that number was different from the ones he had entered on Ebay; in fact, it differed in the last digit. Basically the final digit was 1, while the seller on Ebay had put 2. Putting that tracking code on the post office website didn’t give me any particular information, actually it didn’t tell me anything, and in fact from the photo of the shipping receipt that was sent to me I discovered that the seller used Posta 1 as the shipping method, whereas in the listing it said he would use Posta Raccomandata Standard.
I also went to the Post Office in my city but naturally they couldn’t tell me anything because with Posta 1 you can only see whether the package has been delivered, but from that tracking code on the shipping receipt it doesn’t show as delivered.
I spoke again with the seller to tell him to remove the tracking codes he had entered and put the correct one, thinking that maybe these delays were due to the various holidays in between, but he always replies without really saying anything, he seems willing to help and also has 100% positive feedback from about a hundred reviews, but at this point the thing is starting to worry me a bit.
What do you recommend I do? By today, or at the latest tomorrow, I want to tell Ebay that I haven’t received the item. Do you think the request will be accepted, or will Ebay, since the item shows as "delivered" (even if in a completely different city), side with the seller? What could I do to protect myself? I should say that I’ve made many purchases on Ebay and have always been very happy, but this is the first time something like this has happened to me. Thanks to anyone who can and wants to help me!
sika700
Mentore3 years agoHello,
you can simply open a not received item report and in the text box clearly indicate that the item, even if it shows as delivered, the address is not yours, but rather another city.
If you should run into any problems, you can always contact support and explain it to them verbally as well, what happened:
Contact eBay | eBay
Kind regards.