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Shipment does not appear on eBay
Hello everyone ,
I sold an item to a Canadian buyer , the shipment was made with PostaPriority for 4.80 as requested by him since it was a low-value item .
Being an economical shipping method Ebay does not provide information directly on the platform but you need to go to the postal service website to get updates .
yesterday, just 5 days after sending it (2 of which were holidays ) the buyer suddenly went crazy claiming that I had made up the tracking and had not shipped anything, I assume because he didn't see updates on Ebay ,
And then he immediately left me a negative feedback accusing me of entering fake tracking, defaming me and then disappeared .
I wrote to him forwarding images showing the shipment status from multiple sites , the package before shipping and explaining that the timeframes for the economical shipment made can be 15/20 days and certainly not 4/5.. is it possible that Ebay can guarantee him a refund at my expense without waiting for a minimum timeframe from the shipping date and without considering that on the courier's website it shows as in processing ? Do you think I can do anything to fix that feedback ?
the buyer did not open a dispute, I don't know if intentionally or because he was unable to do so by Ebay , he is new to the platform (account created in April ) and has only one feedback so he is clearly inexperienced with shipments..
thanks !!
Alessio
sika700
Mentore2 years agoInternational Priority Mail provides for the valid two-dimensional code to verify arrival at the sorting center in Italy... after that you can no longer track it.
With 231 items sold, you're hardly a beginner, and the question is clear: what made you think of offering an international shipment WITHOUT tracking???
For feedback, you can contact support and press the point that he can't know the language, since he didn't receive it, and on the fact that he accuses you of not having shipped it in order to ask for its removal.
Kind regards.
rvn_pocket_monsters
OP1 year agoThanks for the feedback !
yes, actually it is my responsibility for that, so from now on I will only offer registered shipping services . I had offered Postapriority since the value of the item was not excessive compared to what I usually receive, which exceeds 500 euros .
ebay fortunately gave me an answer and removed the feedback from my profile !
Thanks again for the feedback !