Shipment does not appear on eBay | Questions and answers among users

rvn_pocket_monsters · 2024-10-02T18:09:21.747000Z

Hello everyone ,I sold an item to a Canadian buyer , the shipment was made with PostaPriority for 4.80 as requested by him since it was a low-value item . Being an economical shipping method Ebay does not provide information directly on the platform but you need to go to the postal service website to get updates . yesterday, just 5 days after sending it (2 of which were holidays ) the buyer suddenly went crazy claiming that I had made up the tracking and had not shipped anything, I assume because he didn't see updates on Ebay , And then he immediately left me a negative feedback accusing me of entering fake tracking, defaming me and then disappeared .I wrote to him forwarding images showing the shipment status from multiple sites , the package before shipping and explaining that the timeframes for the economical shipment made can be 15/20 days and certainly not 4/5.. is it possible that Ebay can guarantee him a refund at my expense without waiting for a minimum timeframe from the shipping date and without considering that on the courier's website it shows as in processing ? Do you think I can do anything to fix that feedback ? the buyer did not open a dispute, I don't know if intentionally or because he was unable to do so by Ebay , he is new to the platform (account created in April ) and has only one feedback so he is clearly inexperienced with shipments..thanks !!Alessio

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