SHIPMENT NOT PICKED UP TWICE BY THE BUYER | Questions and answers among users

golden_age_watches · 2024-09-22T12:33:28.468000Z

Good morning everyone,a few months ago I sold an item to a French gentleman, immediate payment and shipment the next day. a few weeks go by and I get it back from the courier, with the label saying, "shipment not collected. return to sender".I contact the buyer immediately, who asks me for a new shipment, I ask him to confirm the address of the pickup point and he promptly writes it back to me, I tell him that this time I'll cover the costs even though I shouldn't have to. He agrees and I send it again.another few weeks go by and the same thing happens, now I've written to him that if he wants a new shipment he'll have to pay for it himself, three days have passed and he hasn't replied..what do you advise me to do?can I agree on a refund by taking off the cost of the last shipment (which I wouldn't want to take on given this person's lack of seriousness) thanks a lot in advance for the replies!

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