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Delayed package shipment by courier
Good afternoon everyone,
I would like to bring up a case where I am the seller. I shipped a parcel using the eBay service, which let me choose from the available carriers. I chose BRT. I took the parcel to a BRT drop-off point that scanned the parcel in front of me, but I never received an email notification confirming it had been accepted. A few days pass and I go back to the drop-off point to check, and they tell me the parcel has not yet been shipped because the courier has not come to collect it. After several reminders from me to the carrier to ship the parcel, the customer will be leaving abroad and has asked me to cancel the current shipment and resend it to the foreign address. How should I handle this case?
Thanks to anyone who will reply
marioelegio
Mentore2 years agoIt would be very dangerous for you to change address. In the event of disputes, you would always be the losing party.
hi
mario
sika700
Mentore2 years agoHello,
for your safety, it is not recommended to change the address after the sale.
If the buyer is sure they won’t be home, it’s better to collect the package if it hasn’t been shipped yet and cancel the sale and refund them, so as not to run into unnecessary reports.
Kind regards.