Shipment returned to sender after one day | Questions and answers among users

libreria-rara · 2023-07-06T16:52:11.349000Z

Good morning everyone,on 04/07 I sent it via Posta 1 and on 05/07 I checked the shipment, which shows as "returned to sender" with the note: "the shipment was not collected by the recipient and will be returned to the sender".I should note that I have often shipped with Posta 1 (even though recently I’ve been using Bartolini more because it costs more or less the same) and I’ve never had any problems; this is the first time this has happened to me and I wanted to understand how to handle it, also because I sold the item with shipping offered by me.Obviously I will give the buyer the option to choose whether or not to resend the item (this time with Bartolini), but since this is a postal error I at least expect to be reimbursed for the shipping costs (4€ and not 2.80 because the thickness slightly exceeded the limit). I believe this is a postal error for 2 reasons:1) the buyer did not receive any storage notice and, as a rule, the shipment should remain at the nearby post office for 2 weeks before being sent back2) The address is correct and clearly written, and I am ready to prove it with photos if it comes back.Thanks to anyone who replies

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