Lost shipment. How should I proceed? | Questions and answers among users

myx5mblu · 2024-10-16T18:32:42.613000Z

Hello , I have been a private eBay user for now 20 years . Lately I’ve been buying shipping services through eBay, which relies on Packlink . On October 6 I sold an item , I received the payment right away and immediately packed the item and bought the shipping . The next day the shipment went out normally. A few days later the buyer and I noticed that the tracking code referred to a shipment from July 31 that in no way involved either us ( both the seller “me” and the buyer ). I don’t know how, but two separate shipments had the same code. I assure you that it’s true, even now I still don’t understand how this could have happened. I have now refunded the buyer . But I no longer have either the item, which does not appear anywhere ( if I check the tracking it sends me to the other shipment) nor the money . What can I do?

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Lost shipment. How should I proceed? | Questions and answers among users | eBay Italy