Tracked shipment and funds freeze | Questions and answers among users

alberto9068 · 2024-09-11T20:45:01.748000Z

Hello everyone, I sent a book by tracked shipping (the shipping label and tracking code were generated for me directly from eBay’s website), but the book never reached its destination (I think they have some pretty big problems with the post in Tuscany). The customer opened a request for an item not received, eBay notifies me and blocks my funds. But I mean: is it possible that eBay doesn’t realize that I shipped it, that there is a tracking code, and that it’s not my fault? And what am I supposed to do? Refund them, on top of that?

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Tracked shipment and funds freeze | Questions and answers among users | eBay Italy