Combined shipping bug | Questions and answers among users

utensilmax · 2023-02-06T20:48:17.252000Z

I’ll be grateful if someone is able to help me... I don’t know what to do anymore.For over a week now, there has been a bug on my seller account that doesn’t allow customers to ask me for the total for combined shipping on multiple items purchased in my shop.Support keeps telling me that a ticket has been opened.. but in my opinion, more than 10 days to solve such a problem seems crazy to me. I’m losing time and money with customers who contact me by phone asking why they can’t request the total.. and having to keep refunding double or triple shipping costs for multiple items.Of course we have always offered combined shipping and for about 10 days now, if the customer buys and asks me for the total, a message appears saying that we do not offer combined shipping.Is anyone having the same problem as me? Thanks everyone.

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Combined shipping bug | Questions and answers among users | eBay Italy