eBay shipping - Packlink insured package lost, terrible experience (no refund) | Questions and answers among users

snaif3 · 2026-02-17T09:32:13.069000Z

Good morning, I have been an eBay user for several years (about 15). I sold a collectible coin in December, shipped on 29 December 2025, and as of today 17/02/2026 it has not been delivered nor have I been refunded.I used the eBay shipping service, printed the label and attached it to the parcel (an envelope like a registered letter, so to speak); the problems arise because of the wrong address (in reality that was not the case).I found myself with the buyer asking for information, spedizioni.ebay.it washes its hands of it (despite multiple support tickets opened, and most of the time they were closed without any reply or refund), this was an insured shipment.Just a few days ago the buyer went ahead and requested a refund for the item since it had not arrived, and eBay also closed the case in my favor, but I do not consider that fair at all (rather than asking packlink to refund me the shipping cost I paid + the value of the collectible coin). Since it was a small amount, I decided of my own free will to refund the buyer (after contacting eBay support, who told me they could not do anything for the buyer and that I should make him a bank transfer/PayPal payment, but that it would be my decision; for them I was in the right because the buyer opened the refund request too late).The buyer was happy with the refund received of €11.00, which was the total including shipping costs.As of today, I find that no one is giving me any feedback, eBay washes its hands of it saying that spedizioni.ebay.it is packlink and they cannot do anything, the tickets created are ignored and I have received no refund nor the item back (even the simple return of the item ended with "wrong address" when obviously my personal address was correct).What do I do at this point? I don't know if there are PECs or something like that to send a complaint, eBay has changed and is no longer like before. I do not feel protected at all, and although the amount was tiny (fortunately), the buyer would not have been protected by eBay either if it hadn't been for my "conscience" in refunding him.Can you help me in any way? What do I do? Do I need to report all this to the authorities?

Discussions

eBay shipping - Packlink insured package lost, terrible experience (no refund) | Questions and answers among users | eBay Italy