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Unreliable Packlink shipping
I’d like to point out that shipments made with Packlink, while definitely cheap, can have very serious problems.
I shipped two parcels on the same day, 28/6/26, and through the ‘buy shipping label’ service with Packlink I selected Poste Italiane’s ‘Delivery Business Standard’ service.
The two parcels were delivered to the pickup point on the same day, but they have been sitting in storage since June 30.
After a month I contacted Packlink and they refunded me the shipping cost plus 1 euro per declared kg, as per the rules. Unfortunately, support is automated, you don’t speak to an agent.
I tried contacting Poste Italiane to find out what happened to the parcels, but they told me they only provide information to Packlink. I contacted Ebay and they washed their hands of it, even though they had entered into an agreement with Packlink, I imagine not for free.
Result: checking the shipment, after more than two months the parcels are still shown as in transit, with the mocking note ‘Delivery has been delayed. We are doing everything possible to ensure that your shipment arrives as soon as possible’.
So beware of Poste Italiane (a lost parcel can happen, but if two go missing at the same time it makes you think that, because of internal problems, they’d rather refund than deliver, and then send everything to the shredder) and don’t trust Packlink. And to top it all off, Ebay missed yet another opportunity for a commercial gesture that would have cost them just a few euros.
