Locked
Discussion interactions are currently paused.
SHIPPING CARRIERS WITH PROOF OF DELIVERY
Hello everyone,
We shipped our pool products (chemical products) via carriers used for shipping chemical products.
The carriers provide as proof of delivery the delivery note signed by the customer at the time of delivery.
However, it has happened that the customer, by opening a dispute for item not received (false), managed to get a refund even though they attached the delivery note signed by the customer to eBay.
The customer no longer responds (obviously) either to messages or by phone. It seems absurd to us that even though an official courier proof of delivery was sent, it is not taken into consideration.
1 comment
marioelegio
Mentore3 years agoIndeed, that seems strange.
If you have the POD (prof of delivery) in hand, appeal the ebay decision: https://www.ebay.it/help/selling/managing-returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-venditori?id=4369
Try talking to someone and attach your POD to the appeal.
hi
mario