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return shipping costs
good morning, a seller sent me an item different from the one I ordered, now he has sent me a return address, but he wants me to pay the shipping costs.... ebay told me that the costs are the seller's responsibility... I don't know what to do
1 comment
sika700
Mentore1 year agoOpen the correct procedure on eBay:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134
If within 4 days the seller does not provide you with a label or money for shipping, ask eBay to step in:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=intervento&lucenceai=lucenceai&docId=HELP1382
Kind regards.