Return shipping costs, order canceled but shipped anyway | Questions and answers among users

Anonymous User · 2023-02-20T17:38:22.570000Z

I placed an order for an item, but as soon as I realized I had made a mistake, after paying for it I contacted the seller asking to cancel the order before shipment. The seller replied that there was no problem and asked me to give him the order number, which I did immediately. A few days later, not seeing the order canceled on my eBay profile, I contacted the seller again, who replied (with an automatic message) that the order had not yet been shipped because of a national holiday that had blocked all couriers. I replied that the order was to be canceled and not shipped, but I did not receive a response. After another three days I received confirmation that the item had been shipped and I contacted the seller again, who replied that there had been a mistake and that after the item arrived I could return it without any problems. After the item arrived I started the return process but I found myself with about 40 euros in shipping costs to pay out of my own pocket. I contact the seller again looking for a solution but to this day, after 10 days, he has not replied. What should I do? I don’t think it’s fair to make me pay shipping because of their mistake.

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Return shipping costs, order canceled but shipped anyway | Questions and answers among users | eBay Italy