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Summary: studio_sh is experiencing several issues with their Premium Shop subscription. Despite having contacted support multiple times in both English and Italian, the problems persist. They encounter error messages when accessing their profile and shop, and their business information is not displaying correctly. Additionally, they are being charged for listings that should be free with their subscription. They are seeking assistance as eBay support has been unable to resolve the matter.
Hello. I have a Premium Shop subscription and I’m writing here because support (in both English and Italian) — which I’ve contacted 3 or 4 times, explaining the problem countless times — so far has not been helpful at all.
Basically, there are several problems:
1. when I click on my profile, the message "Unfortunately, this user was not found" appears
2. clicking on the shop entry shows the same message
3. if you click on the feedback displayed and then on "Seller’s eBay Shop", you can access the shop; however, the "About" section does not display my business details (name, address, VAT number, etc.), even though they are correctly saved in my account — I risk receiving an official warning
4. despite having an Italian Premium Shop subscription — which would entitle me to free listings on partner sites such as ebay.de or ebay.co.uk — I am ALWAYS charged listing fees.
I would like to point out that eBay support has already confirmed that my account is in good standing and that all the information has been entered correctly. I sell actively and my items are visible. However, I am not receiving the service I pay for.
Best regards and thanks to anyone who can help me.
marioelegio
Mentore3 weeks agoWith advanced search, all your 737 items for sale appear.
Have you changed your name recently?
hi
mario